The charter fee includes charter of a yacht with its equipment and full insurance for the yacht and crew during the charter period. Harbour dues out of domicile marina, fuel expenses, skipper, hostess and other extra services are not included in the charter fee. The chartered yacht with complete equipment can be used only after the payment was regularly settled:
Only bank transfers are accepted!
In order that the booking becomes final, the Charterer undertakes to pay down payment on account of agency within the
time period of 5 days since Charter Contract or invoice is sent to the Charterer.
The charter fee includes the usage of the yacht during charter period. In starting marina Charterer will pay for all
extra requested services (skipper, hostess, transport, jet-ski, windsurf, etc.), transit log and final cleaning.
The security deposit has to be made in starting marina by the Charterer when taking over of the yacht. Security deposit
can be made in cash, cheques or credit cards. The security deposit shall be refunded in its full amount unless the
existence of damage or a defect on the yacht or the equipment is found during the takeover of the yacht, and unless
there are no claims field or announced regarding the Charterer by third persons, that are connected to the usage of the
yacht.
In case of loss of or damage on the equipment, particular parts of the yacht or the yacht itself, Charteree shall retain
the amount (a part or the whole deposit), which corresponds to the value of repair, acquisition and / or purchasing the
equipment or particular part of the yacht.
In case the caused damage has the consequence that yacht cannot be further chartered, Charteree has the right to retain
the amount corresponding to the loss of profit.
The Charteree is obligated to hand-over at Charterer’s disposal completely equipped, faultless, clean and dry yacht with
full fuel and water tanks in the agreed time and place with all valid documents of the yacht needed for rental.
If there is any reason that Charteree didn’t fulfil above-mentioned conditions Charterer has right to ask for money
refund, for the days he has not been using the yacht. Also if the Charteree cannot place the yacht at disposal at the
agreed place 4 hours after the expiry of the time period for the takeover, or provide another, at least identical or
better characteristics, the Charterer has to right to give up the contract and demand the total amount of the charter
fee or demand the amount for as many days as he could have not disposed of the yacht.
The Charterer could demand only the amount of the charter fee; any other rights to indemnification are excluded.
In case of damage or defect on the yacht or its equipment caused by the normal natural yacht consumption the Charterer
is obligated to inform the Charteree immediately. The Charteree is obligated to remove the damage upon notification.
If the Charteree removes the damage within 24 (twenty-four) hours, the Charterer has no right to require any
reimbursement.
The Charterer will take over the yacht in agreed time and place. When taking over the yacht, the Charterer is obliged to
check and carefully examine the condition of the yacht and its equipment according to the inventory list.
Any possible objections have to be made until the start of navigation. The possible covered defects on the yacht or its
equipment, which couldn’t be known to the Charterer at the moment of takeover, as well as defects which could arise
after the takeover, do not give right to the Charterer to reduce the charter fee.
If the Charterer fails to takeover the yacht within 48 hours, the Charteree is authorized to give up the contract.
The Charteree reserve the right not to hand over the yacht if in the judgment of their representatives the Charterer is
not competent for any reason to operate the yacht, or to give the instructions on the Charterer’s expense.
After taking possession of the yacht, the Charterer shall bear on his own account all coast of the daily berth in the
port, or in marina, coast of fuel, oil, water, cleaning and all other necessities, as well as eliminating all damages
and defects, which can appear while the yacht is under charterer’s responsibility and which are not results of normal
natural yacht consumption, provided the Charterer has previously reached an agreement with Charteree regarding technical
justifiability of the repairs that are to be made.
The Charterer is obliged to sail with in the Croatian territorial waters. For leaving Croatian territorial water the
Charterer is obligated to ask the Charteree a special permission and certificate.
The Charterer undertakes to respect custom and other regulations and rules, to take care of the yacht and its equipment
and navigate it carefully and according to the rules of a good navigator and sail only during safe weather conditions
and good visibility.
The Charterer, or skipper, declares undoubtedly that he disposes of all necessary navigational skills and that he
possesses the valid license necessary for the navigation at the open sea and the radiophone certificate, which have to
be presented to the Charteree.
The Charterer undertakes and states that he shall not sub charter the yacht or rented it to the third person, that he
shall not participate in regattas nor yacht races, that he shall not use the yacht in commercial purposes, professional
or night fishing, sailing school or similar, that he shall not operate the yacht under influence of alcohol or
narcotics, that he shall not be involved in towing of another yacht, that he shall not violate the public rules, orders
and laws that he shall not sail at night by unsafe weather.
Number of persons aboard is to correspond to the crew list. The Charterer assumes the responsibility for the
consequences of non-observance to his obligations.
In case of accident or damage the yacht or its equipment during the trip, the Charterer is obliged to inform the
Charteree without deferral. The telephone numbers, which can be used for notifying the Charteree, are shown in the yacht
documents.
The Charterer is obliged to notify the Charteree and the authorities in case the yacht or equipment is missing, if the
further navigation is not possible or in case yacht was dispossessed of, prized or if further navigation was prohibited
by state authorities or third parties. If the Charterer fails to hold on his obligations he is considered fully
responsible for all the consequences for the Charteree and he guarantees for them.
The keeping of pets (dogs, cats, birds and similar) on the yacht is not allowed, unless a previous agreement was reached
in that regard.
The Charterer is obliged to check daily oil level in the engine and take care of sails because they are not insured.
For the damage caused by actions and failure of the Charterer for which Charteree is liable to the third party the
Charterer is obligated to settle the damages to Charteree in their entirety, whether it is the case of material and / or
legal expenses that resulted from such actions and failures.
The Charterer is explicitly liable for the yacht in case any official body confiscates it, due to inappropriate and
illegal actions undertaken during the usage of the yacht within the period for period, which it was chartered.
Charterer is obliged to pay all charges for failures made himself, for which Charteree has criminal and financial
responsibility. Charterer is responsible for yacht taking away by foreign state authorities because of illegal actions.
In the case of damage or accident Charterer is obliged to write down a suitable report and to inform authorised bodies
(harbour headquarters, police, doctors) and the Charteree in case of disappearance of the yacht, impossibility of
operating the yacht, as well in case of state organs or third persons sizing or confiscating the yacht or imposing
measures of sailing prohibition.
The Charterer shall not leave the port or the anchorage until the damage is eliminated from any vital part of the yacht,
such as motor, set of sails, ropes, bilge pump(s), anchor winch, navigation lights, mariner’s compass, safety equipment
and similar or if any of the mentioned devices is not in working order.
The Charterer shall not leave the port or the anchorage without sufficient fuel supply and when weather conditions or
condition of the yacht or his crew are unsafe or uncertain in general.
The Charterer is obliged to return the yacht in agreed time and place tidied without the crew and their personal
luggage.
In that time is including the physical take over lasting for an hour. The yacht should be returned with full fuel tank.
If the disembarkation is not possible at the stated time and place for any reason, the Charteree must be informed in
order to give further instructions. The Charterer bears all the charges of the Charteree that result from the overdue
caused by bad weather.
Therefore, it is recommended to return the yacht in the marina the night before the Charter contract termination date.
If the returning of the yacht is later that stated in this Charter contract, the Charterer shall settle:
The insurance is determined by the terms defined by the insurer with which yacht is insured. The yacht is insured
against third person damages and fully insured for all the damages resulting from force majored up to the registered
amount of the value of the yachts for the risks according to the insurance policy. The yacht crew is insured. The terms
under which the yacht is insured form are integral part of this Contract and shall be delivered to the Charterer when
taking over the yacht.
In case of some bigger averages, as well as of those where the other boats are involved, the Charterer is obliged to
report immediately the case to the authorized harbour-master’s office and record in a protocol (the course of events,
estimation of a damage) for the insurance company. The Charterer is also obliged to report the Chareteree’s office. The
damage covered by insurance and in accordance with insurance policy, which has not been reported to Charteree without
deferral, shall not be acknowledged.
In case stated in the previous paragraph, the Charterer is personally liable for all the damages as the result of not
reporting or late damage reporting.
If damage occurs during the cruise and Charterer is not to be charged (due to normal exhaustion or in case of overdraft
of the guarantee sum) he must receive permission (instruction), from the Charteree for an adequate repair. Insurance
covers all the damages by franchise caused by weather or from the other natural disasters, but not the damages made on
purpose. Charges for purpose made damages are not limited by deposit; Charterer must pay all expenses caused by damage
made on purpose.
The damages on the sails and on the engine caused by the oil deficiency in the motor are not covered by insurance.
Charterer bears the charges for these damages.
The personal belongings are not covered by the insurance.
If the Charterer for any reason is unable to take the possession of the yacht, he can, if previously agreed with the Charteree, find another person who shall instead of him undertake all rights and obligations deriving from this Contract. If a substitution for the Charterer can not be found Charteree shall retain:
If cancellation is due to objective reasons (death of family member, heavy injury, or other) the accepted deposit shall not be paid back, but the Chartereer will give the yacht to the Charterer at his disposal for another free period of time or within another season.
Only written complaints, signed by both parties on the occasion of return of the yacht will be taken into consideration.
All the possible disagreements or disputes arising from/or in connection with Charter party will be tried to settle by
peaceful agreement and consensually.
Eventual cases, which cannot be solved peacefully, will be under court’s jurisdiction in the Charteree’s residence.
The booked service can be used only after the payment was regularly settled:
Only bank transfers are accepted!
Once the online payment is processed, you will receive a confirmation of the payment on your e-mail address. The booking confirmation (VOUCHER) has to be taken to Croatia for your registration and key delivery.
The security deposit has to be made when taking over of the villa. The security deposit shall be refunded in its full
amount unless the existence of damage or a defect on the villa or the equipment is found during the check-out.
In case of loss of or damage on the equipment, particular parts of the villa the owner of the property shall retain the
amount (a part or the whole deposit), which corresponds to the value of repair, acquisition and / or purchasing the
equipment or particular part of the villa.
If you would like to cancel your payment, it is necessary to contact us in written on info@arca-travel.com and to
explain reasons for the cancellation. The following cancellation terms appy:
Cancellation fees:
until the 42. day: -> 30 % of rental price
until the 28. day: -> 60 % of rental price
until the 1. day: -> 90 % of rental price
No show: -> 100 % of rental price
Arca Travel’s accommodation offer consists of units owned by our contractual partners – lessors on for whose account Arca Travel sells capacities on the tourism market.
The accommodation units from our offer may only be accommodated by the maximum number of people listed in the
description of the reserved accommodation unit posted on Luna Rossa’s Web pages. The same applies to children,
regardless of their age, with the exception of facilities allowing another child under the age of three free of charge.
The guest is asked to mention this fact while booking. It is also forbidden to place tents or caravans on the land
belonging to the facility. In the event of exceeding the maximum number of people or placing a tent or caravan on the
facility’s land, the owner may charge a fee per extra person or remove the extra people from the estate, i.e. demand the
removal of the tent or caravan. If the guest ignores the request, everyone will be removed from the estate and no refund
will be made.
If you have infants – baby cots and high chairs will be provided if possible but under prior request.
If the property allow pets you will be also able to select the number of pets. The pet cleaning charge will
be automatically added to the displayed total. The charge depends on the villa and it can be from 5 to 10 euros per pet
per day.
Our associates have personally visited each facility in our offer. With listed facility sizes it is always about external dimensions and consequently there’s a possibility that the internal dimensions may be up to 15% smaller than the ones listed.
Despite thorough cleaning and maintenance of our facilities, occasionally a bug or mouse may be found who got there from their natural habitat where the house is located. Arca Travel cannot be held responsible for this. Although pets are not allowed in all facilities, this does not mean that there have never been any pets in the booked facilities. Arca Travel does not take any responsibility for the guest’s allergic reactions in certain facilities.
When selecting facilities from our offer, we always make sure we select facilities located in good, safe and quiet areas. Despite this, we cannot guarantee that there will be no noise during the guest’s stay, because we cannot affect or control things such as traffic noise, noises from nearby construction sites, noises from infractructure works (water, electricity, sewage etc.) etc. Neither the owner nor Arca Travel can be held responsible for noises coming from the facility’s surroundings.
In the event of the facility having a swimming pool, the guest is obligated for safety reasons to stick to every advice of the owner or Arca Travel. Using the pool is exclusively at your own risk. Children can use the pool only with an adult present. It is strictly forbidden for pets the use the swimming pool.
In case that at the arrival is determined that a youth group has arrived in a house which doesn’t allow such groups
(clearly stated in the description of the house on Arca Travel’s website) following rules will be applied:
The breackage deposit will be increased on 100,- € per person – to be paid in cash on the spot.
The guests have to strictly respect the house rules which they’ll find in the house with an emphasis that loud music and
partys are forbidden during the whole day and night.The house rules wil be sent to the client on request.
In case the clients should not respect the house rules, the owner of the hosue will warn them only once. In case the
clients should continue not to respect the house rules or cause material damage in the house, the house owner has the
right to ask the clients to live the property without the return of the deposit, nor the paid amount for the
accommodation.
In many facilities from our offer guests have many features at their availability such as a washing machine, dishwasher, fridges, microwaves, DVD players, television sets, satellite receivers, a telephone, internet access, swimming pool etc. They can freely use these features, but Arca Travel cannot be held responsible if one of these features unexpectedly stops working during the guest’s stay. This also applies to sanitary facilities and installations.
It is the guest’s obligation to consciously handle the unit and its inventory. On the day of departure, the
accommodation unit must be in the same condition as it was when the guest arrived. In the event of the accommodation’s
condition differing from its condition when booked, the guest must immediately notify the person in charge of the keys.
If visible irregularities are not reported immediately after arriving, it will be thought that the unit was handed over
in proper condition. If any irregularities occur during the guest’s stay, it is their obligation to act in the same way.
In the event of the owner or person in charge of the keys being unable to rectify the irregularity within a reasonable
period, it is the guest’s duty to inform their agent or Arca Travel’s employee. If the guest voluntarily leaves the
facility or finds other accommodation without giving Arca Travel time to resolve the issue causing the guest’s
dissatisfaction, the guest loses their right to receive compensation regardless of whether their reasons for departure
were justified or not.
According to Article 6, paragraph 3 of the Law on Provision of Tourism Services (NN 130/17) we inform consumers that
complaints or complaints about the quality of the services provided can be delivered in writing or by e-mail
at info@arca-travel.com
Should the services provided not be satisfactory, the customer is entitled to seek reasonable compensation by filing a
written complaint. Every customer is entitled to file a complaint if the paid service is not provided. Every customer –
reservation holder, files a separate complaint.
The guest is required to complain to the service provider about the inadequate service immediately on the day of his/her
arrival and to notify Arca Travel’s office on e-mail: info@arca-travel.com. Furthermore, the guest is required to
cooperate with Arca Travel’s representatives and the service provider in good faith in order to rectify the problem. If
the guest refuses to accept the solution that is in accordance with services paid for, Arca Travel is not required to
accept any further complaints referring to this service.
The maximum compensation per complaint can amount to the cost of the part of the service(s) in the complaint. It cannot
amount to the total paid to Arca Travel and cannot include services already provided.
The parties commit to seek to resolve any disputes by mutual agreement, and if this is not possible, in the event of a
legal dispute the court in Rijeka has jurisdiction and the law of the Republic of Croatia is applied.
The booked service can be used only after the payment was regularly settled:
Only bank transfers are accepted!
Once the payment is processed, you will receive a confirmation of the payment on your e-mail address. The booking confirmation (VOUCHER) has to be taken to Croatia for your registration.
Full payments are partially refundable – if cancellation is made at least a month prior to the
scheduled departure date you will receive a partial refund depending on the selected cruise and bank expenses deducted
from full amount.
Full payments are partially refundable depending on the date of cancellation and are subject to
Arca Travel cancellation conditions:
From the day of confirmation up till 30 days prior to arrival –35% advance payment
21-15 days – 50% of the balance
14-0 days – 100% fee
Above cancellations periods are valid unless otherwise mentioned in the offer
It is possible to make some changes to the booking after payment in full or deposit payment but such changes are
possibly only with a fee.
Name / Date change – 20 eur per person (valid only if the change is done up till 30 days prior booked departure,
otherwise regular cancellation clause will be applied).
Any complaints regarding service on board have to be given directly to the vessel on the spot, and through the official
representative on board. Complaints have to be certified by the vessel, written in vessels complaints book and sent to
Arca Travel within 15 days from the customer’s departure. On the contrary, such complaints will not be taken in
consideration.
According to Article 6, paragraph 3 of the Law on Provision of Tourism Services (NN 130/17) we inform consumers that
complaints or complaints about the quality of the services provided can be delivered in writing or by e-mail
at info@arca-travel.com
Should the services provided not be satisfactory, the customer is entitled to seek reasonable compensation by filing a
written complaint. Every customer is entitled to file a complaint if the paid service is not provided. Every customer –
reservation holder, files a separate complaint.
The guest is required to complain to the service provider about the inadequate service immediately on the day of his/her
arrival and to notify Arca Travel’s office on e-mail: info@arca-travel.com. Furthermore, the guest is required to
cooperate with Arca Travel’s representatives and the service provider in good faith in order to rectify the problem. If
the guest refuses to accept the solution that is in accordance with services paid for, Arca Travel is not required to
accept any further complaints referring to this service.
The maximum compensation per complaint can amount to the cost of the part of the service(s) in the complaint. It cannot
amount to the total paid to Arca Travel and cannot include services already provided.
The parties commit to seek to resolve any disputes by mutual agreement, and if this is not possible, in the event of a
legal dispute the court in Rijeka has jurisdiction and the law of the Republic of Croatia is applied.